Outbound Voice Broadcast IVR
Posted on May 18th, 2009
Few days back a person from Philippines approached me with a very common problem regarding his outbound call centre. He was into providing insurance cover to the EU customers. But his agents were not having a local accent because of which the EU customers would take a lot of time to understand their intent of calling. Thus the conversion rate was very low.
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Tags: call centre, contact centre, EU, IVR, outbound IVR, Philippines, three way conference
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Call Back Plug-in for Websites & Blogs
Posted on May 16th, 2009
There has been such a wide-spread rage of the social media, weblogs and networking sites these days which are being used along with the company’s own website for marketing the products. Hundreds of people get clustered around a product but it is not always necessary that they will get converted into leads and further into your customers.
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Tags: call-back plug-in, marketing, online marketing, plug-in, voip
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Sharing T1 between two branches
Posted on May 5th, 2009
A multinational pharmaceutical company had been facing many problems because they had to separate their Marketing and Production department due to statutory reasons, but in order to minimize the cost they wanted that this should be done while retaining their existing phone numbers as they were already known to customers. They were having T1 lines which could carry 24 digitized voice channels. Those departments were having some selected users who had direct incoming numbers and the rest of users were reachable via Receptionist or IVR.
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Tags: case study, Click to call, dial plan, directory, Ippbx, opex, T1, voip
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VoIP Call Shop Solution
Posted on May 5th, 2009
There is one cybercafe in a tourist spot in Spain where people come for browsing. The Cafe-owner saw business opportunity to provide visitors facility to make VoIP calls. He thought of giving this facility to its users to call on very cheap rates.
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Tags: billing, call shop, Ippbx, spain, voip
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VoIP literacy in INDIA
Posted on May 5th, 2009
Though the Indian corporate houses have seen an IT boom and are now witnessing a downturn, they are still not that focussed on unified communication, which can help them in cost cutting effectively. Only exceptions have been the call centres who have welcomed VoIP with both hands for very obvious reasons like low cost international calls and least cost routing. But still not many I.T. departments are gearing up for this IP phone revolution. There have been forums, webinars, blogs as well as dedicated websites spread all over the internet that preach about Unified Communication but the government interventions in the name of protecting the level playing field has somehow never helped the VoIP industry to grow the way it should have been.
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Tags: india, literacy, voip
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Virtual VoIP Calling service
Posted on May 4th, 2009
One of my clients in Nepal took a very well thought initiative for the local people of his city who were unaware of the cheaper calling rates that VoIP provides. On account of a poor computer penetration and less familiarity with the internet, its not possible for the people to keep in touch with their relatives abroad. The only solution is making ISD calls. So he came up with this idea wherein International calling cards will be provided to the people.
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Tags: case study, Ippbx, Unified communications, virtual calling, voip
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Unified Branch Communication
Posted on May 4th, 2009
Committing to client satisfaction, meeting their requirements and guarding expenses are among the best methods any service provider can employ to succeed. Talking of one of our clients in Canada, all we needed was to understand their requirement and provide a unified branch communication to their geographically distributed business in Canada and New York.
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Tags: case study, unified communication, voip
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Least Cost Routing
Posted on May 4th, 2009
“Least Cost Routing”(LCR) is the process to reduce the cost on all outbound calls and provide customers with cheap telephone calls. Usually, in a corporate environment, high volume of calls is made. LCR allows the telephone system to automatically route the long distance call to the most economical telephony carrier / network thus reducing the employee’s effort in making calls.
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Tags: cost cutting, Ippbx, LCR, Unified communications, voip
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